Getting Started with Stratapilot
Stratapilot · Help Centre Last updated: June 2026
Overview
Stratapilot uses an invite-only model — you cannot self-register. A committee executive from your strata scheme will send you an invite email, and this guide walks you through everything from clicking that link to navigating the platform for the first time.
Step 1 — Receive and Open Your Invite Email
You will receive an email from Stratapilot on behalf of your scheme's committee. The email contains:
- The name of the strata scheme you are being invited to join
- Your assigned role (Lot Owner, Committee Member, or Caretaker)
- Your lot number (if applicable)
- A unique invite link
Click the Accept Invitation button in the email. The link opens the invite acceptance page.
⚠️ Invite links expire. The expiry time is shown on the invitation page. If your link has expired, contact your scheme's secretary or chairperson to request a new invite.
Step 2 — Accept the Invitation
New to Stratapilot
If you do not have an existing account, you will see a form to set up your account:
- Enter your full name — this is how you will appear to other scheme members.
- Enter your phone number (optional) — used for contact visibility to committee members.
- Choose how to sign in:
- Set a password — enter a password of at least 8 characters.
- Use Google — click "Accept with Google" to link your Google account. The Google account email must match the email address the invite was sent to.
- Click Accept Invitation.
You are now logged in and redirected to the dashboard.
Already have an account
If you already use Stratapilot for another scheme:
- If you are not logged in, you will be prompted to log in first, then redirected back to the invitation.
- If you are already logged in, click Accept Invitation to add the new scheme to your account.
Declining an invitation
If you do not want to join, click Decline invitation. You will be asked to confirm. The inviting committee member will be notified.
Step 3 — First Login and Dashboard
After accepting, you land on the Dashboard. What you see depends on your role:
Lot Owner (Viewer role)
| Section | What you see |
|---|---|
| Levy balance | Your current outstanding levy amount and next due date |
| Announcements | Recent scheme-wide announcements from the committee |
| Open polls | Any general-meeting polls currently open for voting |
| My reports | Status of your submitted maintenance reports or complaints |
Committee Member
Everything a Lot Owner sees, plus:
| Section | What you see |
|---|---|
| Tasks | Open action items assigned to you |
| Upcoming events | Scheduled AGMs, EGMs, and committee meetings |
| Recent activity | New reports, new pet registrations, expiring documents |
Caretaker
Similar to Committee Member but focused on maintenance:
| Section | What you see |
|---|---|
| Assigned tasks | Maintenance and building tasks assigned to you |
| Open reports | Maintenance reports for your attention |
Scheme Admin — Setup Checklist
If you created the scheme (or manage it), the dashboard shows a setup checklist until the scheme is fully configured. Steps tick themselves automatically as the underlying data appears — there is nothing to mark done manually:
| Step | Completes when |
|---|---|
| Add your lots | At least one lot exists (tip: Smart Setup on the Lots page extracts lots from your registered by-laws PDF in one upload) |
| Invite committee members and owners | Another member has joined, or at least one invite has been sent |
| Upload key documents | At least one document is in the register |
| Record your insurance | At least one insurance policy is tracked |
| Add levy payment details | At least one payment method (EFT, PayID, or BPAY) is enabled |
| Post a welcome announcement | At least one announcement has been created |
| Create your budgets | A live funding plan exists for both the administrative and sinking funds |
| Issue your first levies | A levy schedule has been issued (notices sent to owners) — or the step is skipped |
Each incomplete step links straight to the page where you complete it. If your scheme migrated from another system and this period's levies were already issued there, use Skip on the levy step to mark it not applicable (you can undo this). Use Hide checklist to dismiss the whole card for the scheme; it disappears for all admins. A hidden checklist can be brought back at any time from Settings → Administration → Dashboard setup checklist.
Step 4 — Navigate the Platform
The main navigation menu is on the left side of the screen. Sections visible to you depend on your role.
Available to all members
| Section | Purpose |
|---|---|
| Dashboard | Overview and quick access to key items |
| Polls | View and vote in open polls |
| Announcements | Read scheme-wide announcements |
| Documents | Access public scheme documents (by-laws, meeting minutes, etc.) |
Available to Lot Owners and above
| Section | Purpose |
|---|---|
| Levies | View your levy balance and payment history |
| Pets | Register a pet and view registration status |
| Reports | Submit and track maintenance reports and complaints |
Available to Committee Members
| Section | Purpose |
|---|---|
| Events | Schedule and manage AGMs, EGMs, and committee meetings |
| Tasks | Create and manage action items |
| By-laws | Manage scheme by-laws |
| Contacts | View lot-owner contact list |
| Contractors | Manage service providers |
Available to Executives (Chairperson, Secretary, Treasurer)
| Section | Purpose |
|---|---|
| Settings | Configure the scheme, manage members, bank connection |
| Elections | Run committee elections |
| Arrears | Manage overdue levies and debt recovery |
| Insurance | Track insurance policies |
| Billing | Budgets, financial reports, quotes |
Step 5 — Update Your Profile
After first login, update your contact details:
- Click your name or avatar in the top-right corner.
- Select Profile.
- Update:
- Full name
- Phone number(s)
- Mailing address (if different from your lot address)
- Click Save.
Your email address is your login credential and cannot be changed without a new invite. Contact your committee's secretary if your email address has changed.
Switching Between Schemes
If you are a member of more than one strata scheme, a scheme selector appears at the top of the navigation. Click it to switch to a different scheme. Each scheme has its own data, roles, and settings.
Password Reset
If you forget your password:
- Go to the Stratapilot login page.
- Click Forgot password?
- Enter the email address associated with your account.
- Check your email for a reset link and follow the instructions.
Password reset links expire after 1 hour.
Logging Out
Click your name in the top-right corner and select Log out. Your session is ended immediately.
Getting Help
- Browse guides in this Help Centre using the sidebar.
- Contact your scheme's secretary or chairperson for scheme-specific questions.
- Contact Stratapilot support at support@stratapilot.au for platform issues.
This guide documents Stratapilot platform behaviour. For questions about your strata scheme's rules or obligations, contact your committee or a licensed strata manager.